CRM Reporting turns data into actionable information. Managers can monitor business performance across the entire business with reporting tools on Marketing Analytics, Sales Trends, Case Reports, and Customer Profiles. Dashboards can be customized to meet the individual roles of users or to track key metrics across the organization. Underlying each report is actual data, so managers can drill down and explore the data impacting their business.

Impact

• Create real-time reports and dashboards on any CRM metric
• Monitor the effectiveness of marketing programs, sales opportunities, and support cases
• Share/restrict access to reports and dashboards across teams